Question 1

How quickly can you respond to a blocked drain emergency in the South West?

Accepted Answer

Our average response time across the South West is under 35 minutes. Dorset typically sees responses within 28 minutes. We operate 24 hours a day, 365 days a year including Bank Holidays.

Question 2

Do you charge a call-out fee?

Accepted Answer

No. Drain-Age operates a strict no call-out fee policy. You will receive a fixed price quote before any work begins. No hidden charges, no surprises.

Question 3

What areas of the South West do you cover?

Accepted Answer

We cover the entire South West: Dorset, Devon, Hampshire, Wiltshire, Somerset and Cornwall. Call us on 01305 854222 if you are unsure whether we cover your postcode.

Question 4

What is a CCTV drain survey and do I need one?

Accepted Answer

A CCTV drain survey involves inserting a high-definition camera into your drainage system to identify issues including cracks, root intrusion, blockages, collapses and misaligned joints. It is essential for home buyers, insurance claims, and diagnosing recurring blockages.

Question 5

Can you repair drains without digging up my garden?

Accepted Answer

Yes. We offer no-dig drain repair solutions including patch lining and full pipe re-lining. These methods can repair most structural drain issues without excavation, protecting your garden and reducing cost and disruption.

Question 6

Are your engineers qualified and insured?

Accepted Answer

All Drain-Age engineers are City & Guilds certified, NADC approved, and carry £5 million public liability insurance. We are fully compliant with Water Industry Act requirements.

Question 7

How much does drain unblocking cost?

Accepted Answer

Costs vary depending on the severity and location of the blockage, but we always provide a fixed price before starting work. Call us on 01305 854222 for an immediate estimate.